Policies and FAQ

Quality

Each piece is handmade to order in ArtisanlabJewelry’s  Austin, Texas, home studio. Because of the nature of handmade pieces, slight variations occur in size, shape, and texture, however great attention is given to make each perfect in its own right.

ArtisanLab Jewelry is committed to creating high quality yet affordable jewelry from quality materials.

Silver resource: 

Shipping

How long will it take my order to ship?

We generally drop off packages with the chosen shipping provider within 3-7 business days (this excludes made to order items). Once shipped, the arrival time varies depending on the chosen service. Our most common shipping method is USPS first class mail, which takes 3-5 business days within the US. You will receive an email with tracking information once your shipping label is created. 

Do you ship outside of the US?

We ship world wide! Please be aware that upon delivery or pickup, you may have to pay customs fees, duties, tariffs, taxes, etc. These fees are set by your government and are the responsibility of the buyer. For more information, please contact your local customs office or postal service.

Returns and exchange details:

All orders are final.  

In the case of serious dissatisfaction with your order, make sure you contact me within 14 days of delivery at artisanlabjewelry@gmail.com and we can come up with a solution. Due to the nature of custom, personalized orders and sale items, returns are not accepted on any custom or sale orders. This includes custom ring sizes.
In the event that an item is returned, the buyer is responsible for all return shipping costs and should insure items are returned in a secure package with trackable shipping.  If the item is not returned in its original condition, the buyer is responsible for any loss in value. There will be no refund of shipping charges on returned, exchanged or damaged items. Mad Made Metals is unable to accept returns of worn or damaged items and reserves the sole right to determine if an item has been returned in it's original condition. 

We are not liable for lost or stolen mail. 

If you suspect a package has been lost or stolen, we are happy to help you try to recover it. Please double check your provided address and email us with any changes.

We add shipping insurance to all items priced at $150 or higher. If you would like to add insurance to an item that is less than $150, please send us a message.

We do not offer refunds or discounts for items not received/lost in the mail if your item was not covered by shipping insurance. If the item was insured, we will open a claim with the shipping provider and send you the insurance money (covers the price of the item but does not include shipping cost) once we receive it.  

Wholesale

Wholesale orders are welcomed. Please contact us with your store information for more details.

Copyright

This website, images, designs, and all content is copyright of ArtisanLab Jewelry 2022. All rights reserved.